StackOverJobs maintains strict anti-spam policies to protect our infrastructure, our customers, and the broader email ecosystem. We actively monitor, prevent, and respond to abuse.
If you've received spam or abusive email from our network, please report it immediately:
Email: abuse@stackoverjobs.com
Please include the full email headers and message body. We investigate all reports within 4 hours during business days and 12 hours on weekends.
We accept reports via email, ARF (Abuse Reporting Format), and XARF.
We employ multiple layers of protection to ensure our network is never a source of unwanted email.
Every domain hosted on our platform is configured with strict SPF records that explicitly list authorised sending servers. We publish -all (hard fail) policies by default, preventing unauthorised servers from sending email on behalf of our customers' domains.
All outbound email is cryptographically signed with 2048-bit RSA keys using DKIM. Keys are rotated quarterly. This ensures message integrity and provides receiving servers with a verifiable proof of origin.
We configure DMARC policies for all customer domains with p=quarantine or p=reject enforcement. Aggregate and forensic reports are monitored daily by our deliverability team to identify and address authentication failures.
Outbound sending is rate-limited per account and per domain. New accounts start with conservative limits that are gradually increased based on sending reputation and compliance history. Sudden volume spikes trigger automatic review.
Our systems automatically process bounce notifications (NDRs) and track bounce rates per sender. Accounts exceeding a 5% bounce rate receive automated warnings. Persistent high bounce rates result in sending suspension pending review.
We participate in feedback loop programs with major mailbox providers including Microsoft (JMRP/SNDS), Yahoo, and others. Complaint data is processed in real-time to identify and address potential abuse before it escalates.
Our IP ranges are continuously monitored against all major blocklists including Spamhaus (SBL, XBL, PBL), SURBL, Barracuda, and SpamCop. Any listing triggers an immediate investigation and remediation process with a target resolution time of 2 hours.
Outbound messages are scanned for known spam signatures, malware attachments, and phishing indicators using regularly updated detection engines. Suspicious messages are quarantined for manual review.
All new accounts undergo a verification process. Business accounts require domain ownership verification and identity confirmation. This prevents our platform from being used for fly-by-night spam operations.
Our abuse desk operates with defined SLAs: initial acknowledgement within 1 hour, investigation within 4 hours, and resolution within 24 hours. Confirmed spam sources are terminated immediately with no refund.
All customers sending to US recipients must comply with the CAN-SPAM Act, including accurate header information, valid physical address, clear opt-out mechanisms, and prompt unsubscribe processing (within 10 business days).
As an EU-based provider, we fully comply with the General Data Protection Regulation. Email marketing through our platform requires documented consent (Art. 6/7 GDPR) and valid legal basis for processing. See our Privacy Policy.
We enforce compliance with the EU ePrivacy Directive (2002/58/EC) regarding unsolicited electronic communications. B2C marketing requires prior opt-in consent; B2B communication must include opt-out capability.
Depending on the severity and nature of the violation, we may take the following actions:
We cooperate with law enforcement agencies, anti-spam organisations (including Spamhaus, M3AAWG, and eco — Verband der Internetwirtschaft), and other ISPs in combating email abuse. We respond to lawful requests for information in accordance with German law.
Email: abuse@stackoverjobs.com
Response time: Initial acknowledgement within 1 hour
Availability: 24/7 automated intake, staffed review Mon–Fri 08:00–20:00 CET
For urgent security issues (e.g., active phishing campaigns), please mark your email with [URGENT] in the subject line.